Privacy Policy

Last updated: March 31, 2026

Welcome to Luxalio

Below you will find information about our shipping conditions, delivery times, shipping costs, and other important details regarding the delivery of your order for Germany, France, and the Netherlands.

🚚 1. Delivery Areas

We currently ship within Germany, France, and the Netherlands.

If you would like delivery to another country, please contact us in advance at support@luxalios.com, so we can check shipping availability for you individually.

⏱️ 2. Delivery Times

The delivery time within Germany, France, and the Netherlands is usually 2 to 7 business days.

For custom-made or personalized products, delivery may take longer. Please refer to the respective product page for details.

Please note: No shipping takes place on Sundays and public holidays.

📦 3. Shipping Carriers

We ship your order with reliable logistics partners such as DHL, Hermes, or DPD.

Once your order has been shipped, you will receive a shipping confirmation with a tracking link (if available).

🔍 4. Order Tracking

After dispatch, you will receive an email with a tracking link so you can check the current status of your delivery at any time.

🏠 5. Local Pickup

Local pickup is currently not available, as all orders are shipped via delivery services.

⚠️ 6. Transport Damage

Please inspect your package immediately upon receipt.

If the goods are visibly damaged, please have this confirmed in writing by the delivery person and contact us immediately at support@luxalios.com.

Your statutory warranty rights remain unaffected.

❓ 7. Questions About Delivery

If you have any questions about shipping options, delivery times, or your current order in Germany, France, or the Netherlands, our team will be happy to help.

Simply email us at support@luxalios.com.