Return and Refund Policy

Last updated: March 31, 2026

At Luxalio, your satisfaction is our top priority. We place great importance on the quality of our products and want you to shop with confidence. This policy explains how we handle returns, exchanges, and refunds for customers in Germany, France, and the Netherlands. If you are not fully satisfied with your order, we are here to help – simply contact us at support@luxalios.com.

🛍️ Return Eligibility

• The item must be unused, in its original packaging, and in the same condition as received.
• The return must be requested within 14 days of delivery.
• Personalized items, perishable goods, or digital content are excluded from the return policy.
• Proof of purchase (e.g., invoice or order number) is required.

To check whether your order is eligible for a return, please contact us at support@luxalios.com.

🔁 Return Process

1. Send an email to support@luxalios.com with your order number and reason for return.
2. We will review your request and send you return instructions.
3. The item must be sent back within 14 days after approval.
4. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly delivered.

🚫 Non-Returnable Items

• Sale or clearance items
• Personalized or custom-made products
• Opened cosmetics or underwear (for hygiene reasons)
• Digital products or subscription services

Please check the product description or contact support@luxalios.com for more information.

🔄 Exchanges

Need a different size, color, or model? No problem!

• Email us at support@luxalios.com to check availability and receive exchange instructions.
• The original item must be unused and in its original packaging.
• Shipping costs for exchanges are the responsibility of the customer.

❗ Damaged or Defective Items

• Notify us within 24 hours of delivery.
• Send an email to support@luxalios.com with your order number, description, and photos.
• We will offer a free replacement or full refund.

⏳ Refund Processing Time

• Processing begins within 3 business days after approval
• Refunds are usually completed within 14 business days
• Your bank or payment provider may require additional time

⌛ Delayed or Missing Refunds

• Check your bank account again
• Contact your bank or payment provider
• If still not received after 14 days, email us at support@luxalios.com

🔄 Policy Updates

Luxalio reserves the right to update this policy for Germany, France, and the Netherlands as needed (e.g., due to legal changes or internal adjustments). The latest version will always be available on our website. By continuing to use our website, you agree to the current version of this policy.

📞 Contact

For any questions about this return policy or data handling:
Email: support@luxalios.com
Address: 5 Elmfield Avenue, Sheffield S5 7TE, United Kingdom